Responsible Gambling: The Self-Exclusion We Cannot Reverse Early

Gambling is entertainment we sell, not an income you earn

Every game in our lobby is built with a mathematical advantage for the house. Over enough spins that advantage always expresses itself, which is why the only sustainable reason to play is that the playing itself is enjoyable. The moment it stops being enjoyable, the arrangement has broken down, and no run of luck will repair it.

We would rather have a player who enjoys a modest evening every fortnight for a decade than a player who loses control in a month. That is not sentiment; it is how a licensed operator stays in business. So the tools below exist, they are free, they take effect immediately, and nobody on our staff will question you for using them.

The warning signs worth naming

Trouble rarely announces itself. It looks like a deposit made to recover the last one, a session that runs past the hour you meant to stop, a balance topped up from money set aside for something else. It looks like hiding the length of a session from a partner, borrowing to fund one, or feeling restless and irritable when a day passes without play.

It also looks like a bigger stake chasing a smaller loss, a promise that this jackpot will settle the debt, and relief rather than pleasure when a spin lands. Any one of these, on its own, is worth pausing over. Two or three together mean it is time to use the tools on this page and to call one of the services below.

What you can switch on from inside your account

• Deposit limits — a daily, weekly or monthly ceiling. Reductions take effect at once; increases are delayed by a cooling period so that no limit can be raised in the middle of a session.
• Loss limits — a cap on net losses over a chosen window, independent of how much has been deposited.
• Session reminders — a clock on the screen telling you how long you have been playing, since a lobby has no windows and no closing time.
• Time-out — a short break of twenty-four hours up to six weeks. The account locks, and it reopens on its own.
• Self-exclusion — six months, a year, or permanently. It cannot be reversed early by us, by chat, or by you, which is precisely the point.

Ask live chat if any of this is unclear, and the agent will apply the setting for you rather than talk you out of it. We also act on our own initiative: an account showing rapid deposit escalation or extended overnight sessions may be contacted, limited, or in serious cases closed. That is uncomfortable and we do it anyway.

Where to get help in Australia

Australia has a national service and it is the right first call. Gambling Help Online operates around the clock on 1800 858 858, with free counselling by phone, chat and email in every state and territory. It is independent of every casino, ours included, and speaking to them costs nothing and commits you to nothing.

Three international services are worth knowing about as well, particularly if you would rather talk to somebody outside the country. Gambling Therapy offers free multilingual support online. BeGambleAware publishes self-assessment tools and a directory of treatment. Gamblers Anonymous runs peer meetings in most Australian capitals and online.

If gambling is affecting somebody close to you rather than you, all three services support families as well. You do not need the player's permission to call, and you do not need to have decided anything before you do. The casino will still be here afterwards; that is rather the problem, and it is why the number above is printed larger than any bonus on this site.

Under-eighteens

Eighteen is the legal minimum age for gambling in Australia and the minimum age for an account here. We verify identity before releasing a first withdrawal, and accounts found to belong to a minor are closed with all winnings voided and deposits returned. If a young person has access to your device, use the operating system's screen-time controls and consider filtering software; both are more effective than a password you might reuse.